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Tethr It Now
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Reduce Troubleshooting Times
Using Remote Video Calling

Tethr It is our cloud-based video calling platform that does more than traditional tools. We connect those who need help to experts in the matter of seconds using a text and hyper-link system that is void of app downloads, usernames, and passwords. That easy and instant connection is what elevates the video calling experience in situations where customers or employees are frustrated. That’s only the start. From there we can digitize conversations between experts and those who need help to gain valuable insights into those conversations throughout the entire organization. The way we support customers and employees has changed. Through the use of remote video calling, organizations can reduce truck rolls, improve response times, decrease handle times and most importantly improve the customer experience by reducing that frustration faster.

  • 69% improvement in resolution times
  • 58% reduction in field service dispatches
  • 41% reduction in training time
Caterpillar Remote Video Support
Call Center Agents with Cloud Words

Troubleshoot Faster

Tethr It Now allows for seamless video connection between any party you choose, without obstacles. Connecting on a video call in five seconds does not happen with traditional systems, That’s our baseline and our top-tier features set it apart from other solutions:

  • Connect with customers and employees with a single hyperlink in five seconds or less
  • Enact multi-party video calling so that you can bring multiple experts into the conversation regardless of location
  • Integrate our platform into other software that you are using daily.  We’ve integrated into major platforms ERP, CRM and workorder platforms.
  • Take pictures, annotate, capture GPS locations are just some of the enhanced tools organizations need while troubleshooting
  • Integrate seamlessly with hands-free devices like Real-Wear and Vuzix
  • Companies use our in-bound calling system, using QR codes on assets to launch troubleshooting calls from the field back to home-base
  • We have several named brands that white-label the platform to strengthen their brand for their customers and employees

Deeper Interactions With Tethr It Insights

Our Tethr It Insights an optional add-on module that records, captures, and translates all of your conversations using Natural Language Processing (NLP) and artificial intelligence. Our technology highlights speech patterns and contextual details for a deeper look into every interaction. Using Insights, you can take communications even further, using historical call data to set up better protocols, best practices, and training programs for customer service.

Tethr It Now Will Help You:

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Reduced Field Service Dispatches

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Improved Uptime

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Lower Expense Per Transaction

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Improved Time to Resolution

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Gain Insight from Calls, Improve Training Cycles

Industries We Work With

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Heavy Equipment Dealers

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Financial & Insurance

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Inspections

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Warranty Claims

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Product Support

Demos & Dashboards

Dealers

A marine engine dealer that services large ship engines in Pennsylvania, New Jersey, and Delaware – reduced first-time fix-rates.

OEM

A global manufacturer of lifting and material processing equipment has armed its field service teams with Tethr It which drove greater uptime for their customers.

Pricing

Affordable Video Calling for all Devices
Basic
  • No Mobile App Required
  • iOS / Android Compatible
  • Web-Based Calls / No Downloads
  • Live Pointer Tool
  • Inbound Calling
Fully-featured
Pro
  • No Mobile App Required
  • iOS / Android Compatible
  • Web-Based Video Calls / No Downloads
  • Live Pointer Tool
  • AR Annotations
  • Call Recording & Storage
  • Multi-Agent Calling
  • GPS Tracker
  • Inbound Calling with Skills Routing
  • And More
Most Popular
Build Your Own
Custom
  • White Label
  • Includes Fully-Featured Platform
  • Customized Feature Development Available
  • SDK & API Integration
  • End-to-End Support for Your Use Case