Reduce Troubleshooting Times
Using Remote Video Calling
Tethr It is our cloud-based video calling platform that does more than traditional tools. We connect those who need help to experts in the matter of seconds using a text and hyper-link system that is void of app downloads, usernames, and passwords. That easy and instant connection is what elevates the video calling experience in situations where customers or employees are frustrated. That’s only the start. From there we can digitize conversations between experts and those who need help to gain valuable insights into those conversations throughout the entire organization. The way we support customers and employees has changed. Through the use of remote video calling, organizations can reduce truck rolls, improve response times, decrease handle times and most importantly improve the customer experience by reducing that frustration faster.