Customer and product support representatives can initiate a video chat session with customers without an app from either party. When an inbound call requires visual support, it’s a simple two-step process.
One Step Connection
- Send a hyperlink to the caller via SMS or email.
- Instantly provide best-in-class visual customer service.
INSTANT VIDEO CALLS. ANY DEVICE.
NO APP NEEDED.
Instant Visual Support
Features
Tethr It hosts a variety of intuitive features to improve your agency’s multi-channel product and customer support departments.
Web-Based Platform
Tethr It is a web-based visual support solution and works on all devices, including iOS, Android, tablets, desktops, laptops, and more. No app is ever needed by the customer or support specialist.
Video Calling
Tethr It is a remote visual support solution. All calls are on a cloud-based video calling systems. Enable customers to show you the problem rather than tell you.
AR Annotation & Live Pointer
The customer support or product support specialist can draw on-screen allowing for better collaboration with the end-user.
Inbound Call Rolling & Skills Routing
Create your own calling trees to route inbound calls to support specialists with particular skill sets. If a specialist is busy, setup call rolling for the next available support specialist.
Multi-Party Conference Calling
Connect with multiple customer support and product support specialists when solving a customer issue.
Call Recording
Record and access historical support call data for staff training and best-practice sharing.
SDK & API Integration
Tethr It had direct connections and marketplace apps for Salesforce, Genesys, and CDK Global. Contact our team for SDK or API integration with your software or application.
ERP & CRM Integration
Tethr It integrates with most ERPs and CRMs. Contact our team to learn more about our integration capabilities.
Integrates with Top Hardware & Software
Tethr It integrates with the leading customer service platforms and hardware. If you don’t see your platform listed, contact us and we can seamlessly integrate with your contact center solution.
FAQs
Currently, all new accounts need to be set up by filling out our online form or call 888.708.3847 and we’ll be in touch shortly. We anticipate adding a web-based enrollment in the near future.
Tethr It is a product that is ready for your team to start using in less than 24-hours. That includes account setup and training your team on the platform with our expert product support team to ensure you get the most out of Tethr It.
Most modern hardware is supported on the Tethr It platform. As a rule of thumb, if the company that manufactures the device still has that device under support, the odds are high that it’s supported on the Tethr It platform.
No, Tethr It is 100% web-based which means it can be used on any device. All you have to do to connect with your customers is send them a link via SMS or email and you’re instantly connected. No app required for the customer, either!
Yes, Tethr It Now can be presented as your company’s software by adding your logo and domain.
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