Of course, real-time data analysis is essential for any modern business. You’ve been told that you need to track and analyze customer-supplied data in order to streamline your efficiency and troubleshoot pain points in your business process.
Today’s cutting-edge IoT, ERP and CRM software give you valuable insights into real-time performance for your products and services, but they miss one important step – the human element.
What happens when your customers call into your service center? How can you better enhance customer satisfaction with a human edge?
Although ERP and IOT software are proven to lead to quicker efficiencies with your process, augmenting that data by understanding the contextual conversations between people will elevate insights into business processes and lead to greater loyalty with your brand.
Tethr It Insights digitizes these human conversations and utilizes a Natural Language Processing (NLP) tool to record, track, and analyze conversations.
Powerful algorithms identify patterns and insights within the conversations.
The result is a dynamic customer service dashboard your team can use to: