Dealer Case Study

Problem 1:

Service and repair costs for marine engines pile up quickly because of towing and scheduling service which leads to vessel downtime.

Solution

Tethr It Now allows marine engine service technicians to connect with vessels as soon as an issue arises. Video calling enables the service technicians to see, hear, troubleshoot, and accurately diagnose the issue in a fraction of the time, compared to phone calls and SMS text.

In some situations, solving the issue to avoid towing costs and vessel downtime.

Problem 2:

First-time fix rate is below optimal because technicians need to be dispatched to identify and isolate an issue on the vessel. Only to send another truck with the proper equipment to solve the issue at a later date.

Solution

Tethr It Now enables vessels to connect with experts without dispatching a technician. Through two-way annotation, seeing, hearing, and troubleshooting the issue – technicians are able to properly diagnose the issue which improves the customer experience, reduces truck rolls, decreases downtime, saves money for the customer, and enables an opportunity for the dealer to generate more revenue by servicing more vessel engines.