OEM Case Study

Global Lifting & Material Equipment Manufacturer

A global manufacturer of lifting and material processing equipment has armed its field service teams with Tethr It Now which drove greater uptime for their customers.


” With Tethr It Now, I was able to troubleshoot a customer’s issue by coaching him in real-time what to do on his downed machine. By not sending out a technician, we dramatically reduced his downtime and eliminated unnecessary fees and charges.”

Robert Rakes, Field Service Supervisor

“Tethr has taken my 3-hour phone troubleshooting calls to 30-minutes.”

Jason “Stack” Sage, Factory Technical Service Manager