Customers, Technicians and Dispatchers: All Connected as One
Empower Customers with
On-Demand Scheduling
Optimize Dispatching,
Boost Efficiency
Technician Now transforms how your team handles customer requests. Instantly review, approve, or modify service and parts requests by intelligently dispatching the right technician using our configurable scheduling tools. No more phone tag or complex spreadsheets.
Schedule Smarter
Protect your bottom line and increase customer trust
Experience effortless
technician scheduling
Maximize Field Service Efficiency
Field service organizations often face avoidable delays, resulting in productivity loss. According to ServiceMax, a staggering 84 percent of service organizations encounter daily delays in work performed by technicians. However, as noted by the Aberdeen Group, service profitability can increase by nearly 20 percent by adopting mobile technician service solutions like Tech Now.
- Customer phone calls become a thing of the past.
- Say goodbye to using outdated pen and paper methods.
- No more interruptions from technicians calling for updates.
- Eliminate details getting lost in complex communication.
- No more logistical and planning headaches.
Upgrade your business with Technician Now and experience a new era of efficiency!
Real-time and historical
customer communications
Customers, Technicians, Dispatchers, connected as one
Empower Customers with On-Demand Scheduling
Optimize Dispatching,
Boost Efficiency
Technician Now transforms how your team handles customer requests. Instantly review, approve, or modify service and parts requests by intelligently dispatching the right technician using our configurable scheduling tools. See technician availability, location, and skills at a glance. No more phone tags or complex spreadsheets.
Schedule Smarter
Technician Now automatically tracks skills, work history, and location, making it easy to build detailed technician profiles. Efficiently match the right Technician to the right job based on real-time customer requests. Each Technician’s profile powers optimal dispatch – considering skills, proximity, and availability. Our intelligent suggestions streamline your dispatching process, saving you time and radically improving first-time fix rates.
Protect your bottom line & increase customer trust
Technician Now’s detailed job timelines provide your Dealership with the transparency you need to protect your business and build stronger customer relationships. For cases requiring in-depth billing, easily generate and share a complete record of all job activity from creation to completion or integrate the data into your DMS or ERP billing software.
Technician Now collects and automates drive time, repair time, part cost, and labor rates while providing evidence of work performed.