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Streamline and optimize your service operations

Technician Now is the only mobile application connecting technicians, parts and inventory, and dispatch within a single solution platform – enabling equipment users to connect seamlessly on-demand with local dealerships and highly skilled diesel and hydraulic service technicians, ensuring quicker repairs and significantly improved first-time fix rates.

Streamline and optimize your service operations

Technician Now is the only mobile application connecting technicians, parts and inventory, and dispatch within a single solution platform—enabling equipment users to connect seamlessly on-demand with local dealerships and highly skilled diesel and hydraulic service technicians, ensuring quicker repairs and significantly improved first-time fix rates.

On-demand scheduling of service equipment

Say goodbye to the inefficiencies of traditional scheduling methods and say hello to a seamless experience. Our platform enables you to schedule maintenance and repairs instantly, eliminating unnecessary waiting times. With Technician Now, downtime is reduced, and productivity is maximized, ensuring a smoother workflow.

Experience the ultimate combination of customer satisfaction and increased profitability with Technician Now.

3x

Increase in billable hourly events per technician

550

Labor hours saved per year with Technician Now

17%

Potential increase in first-time fix rates

Experience the ultimate combination of customer satisfaction and increased profitability with Technician Now.

3x

Increase in billable hourly events per technician

550

Labor hours saved per year with Technician Now

17%

Potential increase in first-time fix rates

Ensure accurate part selection for seamless dispatch operations

Streamline your dispatching procedures and boost customer confidence with our parts verification feature. By verifying the right parts beforehand, you can eliminate costly mistakes and provide a superior service experience to your customers.

Enhance Efficiency through Seamless Integration

Simplify and optimize your service operations by integrating Technician Now with your dealer management software platform. By seamlessly connecting the two, you can automate invoicing, enhance parts delivery, and improve inventory control by connecting customer needs with real-time availability of parts.

Maximize Field Service Efficiency
with Technician Now

Field service organizations often face avoidable delays, resulting in productivity loss. According to ServiceMax, a staggering 84 percent of these organizations encounter such delays daily. However, by adopting mobile field service solutions like Technician Now, service profitability can increase by nearly 20 percent, as noted by the Aberdeen Group.

With Technician Now, a multitude of elements and issues that burden field service supervisors vanish:

  • Customer phone calls become a thing of the past.
  • Say goodbye to using outdated pen and paper methods.
  • No more interruptions from technicians calling for updates.
  • Eliminate details getting lost among complex communication protocols.
  • No more logistical and planning headaches.

Upgrade your business with Technician Now and experience a new era of productivity and efficiency. What are you waiting for?

Technician Now Features

Accurate Location Tracking

Geo-location data for optimized asset utilization and tracking

Instant Status Updates

Real-time notifications for improved service response

Enhanced Logistics

Route optimization for cost-effective delivery and distribution

DMS & CRM Integration

Seamless API connectivity for cross-platform data sharing

Next-level of support:

We are thrilled to announce that Technician Now users will now have exclusive access to our cutting-edge platform, TethrIt Now. Seamlessly integrating augmented reality (AR) and video technology, TethrIt Now empowers businesses to provide remote guidance through complex tasks. With real-time video tech support and AR overlays, efficient communication and collaboration are ensured, resulting in a significant boost in productivity.

With TethrIt Now, you will be able to:

Reinforce and Improve Customer Service: Deliver exceptional customer service and foster loyalty by guiding customers through troubleshooting steps and resolving issues remotely.

Verify Parts & Service Needs Before Dispatching Technicians: Avoid unnecessary technician visits by verifying the problem remotely, saving time and resources.

Reduce Labor Hours Waste: Optimize efficiency by eliminating the need for multiple on-site visits, reducing travel time, costs, and overall truck roll events.

Monetize Tech Advice: Create a new revenue stream by offering remote technical advice as a service, capitalizing on your expertise and knowledge. (link to case study here maybe?)

Increase Billable Hours: Extend your service offerings and increase billable hours by providing remote assistance, even without physical presence.

Enhance Customer Experience: Provide a seamless and convenient experience for your customers by leveraging advanced remote assistance technology, resulting in higher satisfaction levels.

Our Partners