Increase Parts and Labor Sales
With Online Services
Technician Now brings your dealership into the e-commerce era. Loyal customers can now browse your parts inventory, schedule service appointments, and even choose their preferred technician directly through a user-friendly App. This convenient, on-demand experience means faster equipment repairs for them and increased parts and labor sales for you. Meet your customers where they want to shop—online.
E-commerce at the Local Level
Many dealers recognize that offering online parts ordering and service scheduling would benefit both customers and their bottom line. So, why isn’t everyone doing it? The answer lies in the complexity and cost of traditional solutions—until now.
Introducing Technician Now
Technician Now changes the game with a cloud-based solution designed for effortless adoption and immediate results. We understand the hurdles dealers face, which is why we’ve focused on:
Introducing Technician Now
Technician Now changes the game with a cloud-based solution designed for effortless adoption and immediate results. We understand the hurdles dealers face, which is why we’ve focused on:
- Seamless Connectivity: Technician Now integrates with your existing systems (DMS, telematics, etc.), eliminating disruptive overhauls.
- Benefits for All:
- Customers enjoy the convenience of access to online parts and service requests all from an easy-to-use mobile app.
- Dealers capture more business, streamline operations, and improve customer satisfaction scores.
- User-Friendly Design: Our intuitive solution connects with your systems and makes it simple for your team to get up and running in no time.
Customers, Technicians, and Dispatchers: All Connected As One
Technician Now revolutionizes service request management, parts ordering, technician dispatching, and customer communication. Our cloud-based solution seamlessly connects technicians, parts, inventory, and dispatch, improving technician utilization, increasing parts sales, and ensuring a superior customer experience.
Increase Parts and Labor Sales
With Online Services
Technician Now brings your dealership into the e-commerce era. Loyal customers can now browse your parts inventory, schedule service appointments, and even choose their preferred technician directly through a user-friendly App. This convenient, on-demand experience means faster equipment repairs for them and increased parts and labor sales for you. Meet your customers where
they want to shop—online.
they want to shop—online.
E-commerce
at the Local Level
Many dealers recognize that offering online parts ordering and service scheduling would benefit both customers and their bottom line. So, why isn’t everyone doing it? The answer lies in the complexity and cost of traditional solutions—until now.
Introducing Technician Now
Technician Now changes the game with a cloud-based solution designed for effortless adoption and immediate results. We understand the hurdles dealers face, which is why we’ve focused on:
Introducing Technician Now
Technician Now changes the game with a cloud-based solution designed for effortless adoption and immediate results. We understand the hurdles dealers face, which is why we’ve focused on:
- Seamless Connectivity: Technician Now integrates with your existing systems (DMS, telematics, etc.), eliminating disruptive overhauls.
- Benefits for All:
- Customers enjoy the convenience of access to online parts and service requests all from an easy-to-use mobile app.
- Dealers capture more business, streamline operations, and improve customer satisfaction scores.
- User-Friendly Design: Our intuitive solution connects with your systems and makes it simple for your team to get up and running in no time.
Customers, Technicians, and Dispatchers: All Connected As One
Technician Now revolutionizes service request management, parts ordering, technician dispatching, and customer communication. Our cloud-based solution seamlessly connects technicians, parts, inventory, and dispatch, improving technician utilization, increasing parts sales, and ensuring a superior
customer experience.
customer experience.
Reclaim Your Time:
Streamline Scheduling & Dispatching, Enhance Customer Satisfaction.
Empower Customers with
On-Demand Scheduling
With Technician Now, your customers can request the right technician for the job & schedule maintenance & repairs instantly, simplifying the process for everyone. The result: No more unnecessary wait times, quicker repairs, happier customers & a smoother workflow.
Optimize Dispatching Efficiency
Technician Now transforms how your team handles customer requests. Instantly review, approve, or modify service & parts requests by intelligently dispatching the right technician using our scheduling tools. See technician availability, location, & skills at a glance. No more phone tag or spreadsheets
Schedule Smarter
Technician Now automatically tracks skills, work history & location, making it easy to build technician profiles. Based on real-time customer requests, efficiently match the right technician to the right job. Streamline your dispatching process with intelligent suggestions, saving you time & improving first-time fix rates.Maximize Field Service Efficiency
Field service organizations often face avoidable delays, resulting in productivity loss. According to ServiceMax, a staggering 84 percent of service organizations encounter daily delays in work performed by technicians. However, as noted by the Aberdeen Group, service profitability can increase by nearly 20 percent by adopting mobile technician service solutions like Tech Now.
With Technician Now, a multitude of elements and issues that burden field service operations vanish:
- Customer phone calls become a thing of the past.
- Say goodbye to using outdated pen and paper methods.
- No more interruptions from technicians calling for updates.
- Eliminate details getting lost in complex communication.
- No more logistical and planning headaches.
Field service organizations often face avoidable delays, resulting in productivity loss. According to ServiceMax, a staggering 84 percent of service organizations encounter daily delays in work performed by technicians. However, as noted by the Aberdeen Group, service profitability can increase by nearly 20 percent by adopting mobile technician service solutions like Tech Now.
With Technician Now, a multitude of elements and issues that burden field service operations vanish:
- Customer phone calls become a thing of the past.
- Say goodbye to using outdated pen and paper methods.
- No more interruptions from technicians calling for updates.
- Eliminate details getting lost in complex communication.
- No more logistical and planning headaches.
Protect your bottom line and increase customer trust
Technician Now’s detailed job timelines provide your Dealership with the transparency you need to protect your business and build stronger customer relationships. For cases requiring in-depth billing, easily generate and share a complete record of all job activity from creation to completion or integrate the data into your DMS or ERP billing software. TechnicianNow collects and automates drive time, repair time, part cost, and labor rates while providing indisputable evidence of work performed.
Upgrade your business with Technician Now and experience a new era of efficiency!
Real-time and historical
customer communications
Streamline your dispatching and shop communications internally amongst your teams and externally with customers or suppliers with TechnicianNow. With modern communication options like SMS, Email, and live chat features, you can standardize how your teams interact with each other and customers by eliminating inefficient, untrackable methods used today, like paper and voice calls .
Maximize
Field Service Efficiency
Field service organizations often face avoidable delays, resulting in productivity loss. According to ServiceMax, a staggering 84 percent of service organizations encounter daily delays in work performed by technicians. However, as noted by the Aberdeen Group, service profitability can increase by nearly 20 percent by adopting mobile technician service solutions like Tech Now.
With Technician Now, a multitude of elements and issues that burden field service operations vanish:
- Customer phone calls become a thing of the past.
- Say goodbye to using outdated pen and paper methods.
- No more interruptions from technicians calling for updates.
- Eliminate details getting lost in complex communication.
- No more logistical and planning headaches.
Protect your bottom line & increase customer trust
Technician Now’s detailed job timelines provide your Dealership with the transparency you need to protect your business and build stronger customer relationships. For cases requiring in-depth billing, easily generate and share a complete record of all job activity from creation to completion or integrate the data into your DMS or ERP billing software.
Technician Now collects and automates drive time, repair time, part cost, and labor rates while providing evidence of work performed.