Walk into any shop and you’ll see the same thing: a toolbox.It’s the collection of everything a mechanic needs to get the job done — fast, precise, and reliable. But what happens when the toolbox isn’t complete? Or worse, when the tools inside don’t fit together? The job slows down. Mistakes happen. Costs rise. That’s […]
Your Dealership Toolbox Needs an Upgrade Read More »
Most dealerships don’t need to be convinced that they’re losing time and money — they feel it every day.The harder question is: Where exactly is that loss coming from? And more importantly:What does it look like when it’s fixed? What Dealers Are Seeing in the Field Here’s what happens when disconnected systems get out of
Real Stats. Real Results. Read More »
Walk into most dealership offices, and you’ll see a familiar sight:Phones ringing, whiteboards covered in notes, people scrambling to get the day’s work done. It feels productive — but that doesn’t mean it’s profitable. The Illusion of Activity Busy teams often look efficient on the surface.They’re managing inspections, dispatching service, replying to customer emails, sending
Busy Isn’t the Same as Profitable Read More »
Think about your dealership on a busy day.Your team’s juggling dispatch requests, service timelines, follow-ups, and inspections — all across different systems. Now ask yourself:How much of that work is actually working for you? Before: The Juggling Act Most dealerships don’t start disorganized.They just keep adding tools to solve specific problems: Each tool solves one
Before and After: What Happens When You Connect Your Dealership Systems Read More »
You’re following up on leads. Dispatching techs. Logging inspections. Trying to keep tabs on service requests, paperwork, and customer expectations. But here’s the question:Are all your tools working together — or working against you? The Real Cost of Disconnection Disconnected tools don’t just slow you down — they create blind spots. And blind spots lead
The Hidden Costs of Disconnected Dealership Tools Read More »
Over the last few years, on‑demand service platforms have changed how customers expect to book and manage service.Whether it’s a ride‑share, grocery delivery, or equipment repair, the expectation is now the same: speed, transparency, and convenience. In the equipment, trucking, and ag industries, that means customers increasingly want: If your dealership can’t deliver this level
On‑Demand Service Is Here to Stay — How Dealerships Can Adapt Read More »
When we think about the impact of on‑demand service apps, the focus is usually on customers booking jobs somewhere else.But there’s another shift happening — and it’s aimed directly at your workforce. Some of these platforms aren’t just connecting customers to technicians.They’re actively recruiting technicians themselves, offering flexible, app‑based work that promises more independence and
It’s Not Just Customers — On‑Demand Apps Are Targeting Your Technicians Read More »
In today’s service industry, the way customers book jobs is changing fast.On‑demand service apps — similar to how ride‑share apps changed the taxi industry — are making it easier than ever for equipment owners to connect with technicians. Customers can now schedule service from their phone in minutes, see real‑time updates, and approve work instantly.It’s
What Lost Jobs Really Cost — And Why It’s About More Than Revenue Read More »
Your competition isn’t across town anymore. It’s in your customer’s pocket. In the past, winning a service job meant being faster, more responsive, or slightly more convenient than the next dealership. Today? That entire model is breaking. Customers no longer compare you to other shops — they compare you to Uber. The Shift You Didn’t
Dealerships Aren’t Competing with Each Other Anymore — They’re Competing with Platforms Read More »
You probably didn’t notice it. There wasn’t a warning. No complaint. No missed call.But one of your customers needed service — and booked it somewhere else. Not because they were unhappy.Not because your team lacked the skills. It was simpler than that:Someone else made it easier. The Silent Shift Over the past few years, platforms
Your Service Revenue Is Disappearing — Quietly Read More »
Right now, equipment owners are booking service with other providers—without calling, emailing, or filling out a form. They’re just… gone. No alert. No heads-up. And by the time you realize it, the job’s already done—by someone else. 🚨 Welcome to the New Normal: On-Demand Service Platforms like Heave are reshaping the service game. With a
You’re Losing Jobs — And You Don’t Even Know It Read More »
You’ve seen it before. A tech walks in late from a job that should’ve started two hours earlier. The service board is already full. Someone just spotted an engine fault on a customer machine — but no one’s quite sure who’s following up. The problem isn’t your team. It’s the gaps between what you know,