Over the last few years, on‑demand service platforms have changed how customers expect to book and manage service.Whether it’s a ride‑share, grocery delivery, or equipment repair, the expectation is now the same: speed, transparency, and convenience. In the equipment, trucking, and ag industries, that means customers increasingly want: If your dealership can’t deliver this level […]
On‑Demand Service Is Here to Stay — How Dealerships Can Adapt Read More »
When we think about the impact of on‑demand service apps, the focus is usually on customers booking jobs somewhere else.But there’s another shift happening — and it’s aimed directly at your workforce. Some of these platforms aren’t just connecting customers to technicians.They’re actively recruiting technicians themselves, offering flexible, app‑based work that promises more independence and
It’s Not Just Customers — On‑Demand Apps Are Targeting Your Technicians Read More »
In today’s service industry, the way customers book jobs is changing fast.On‑demand service apps — similar to how ride‑share apps changed the taxi industry — are making it easier than ever for equipment owners to connect with technicians. Customers can now schedule service from their phone in minutes, see real‑time updates, and approve work instantly.It’s
What Lost Jobs Really Cost — And Why It’s About More Than Revenue Read More »
Your competition isn’t across town anymore. It’s in your customer’s pocket. In the past, winning a service job meant being faster, more responsive, or slightly more convenient than the next dealership. Today? That entire model is breaking. Customers no longer compare you to other shops — they compare you to Uber. The Shift You Didn’t
Dealerships Aren’t Competing with Each Other Anymore — They’re Competing with Platforms Read More »
You probably didn’t notice it. There wasn’t a warning. No complaint. No missed call.But one of your customers needed service — and booked it somewhere else. Not because they were unhappy.Not because your team lacked the skills. It was simpler than that:Someone else made it easier. The Silent Shift Over the past few years, platforms
Your Service Revenue Is Disappearing — Quietly Read More »
Right now, equipment owners are booking service with other providers—without calling, emailing, or filling out a form. They’re just… gone. No alert. No heads-up. And by the time you realize it, the job’s already done—by someone else. 🚨 Welcome to the New Normal: On-Demand Service Platforms like Heave are reshaping the service game. With a
You’re Losing Jobs — And You Don’t Even Know It Read More »
You’ve seen it before. A tech walks in late from a job that should’ve started two hours earlier. The service board is already full. Someone just spotted an engine fault on a customer machine — but no one’s quite sure who’s following up. The problem isn’t your team. It’s the gaps between what you know,
If you’ve worked in equipment sales, service management, or dispatch, you’ve probably felt the same frustration: You know there’s a service opportunity out there — a customer’s machine throwing fault codes, or hitting high hours — but by the time it gets flagged, someone else already got the call. Or worse, the customer went somewhere
From Machine Data to Closed Jobs — Without the Chaos Read More »
Your service team isn’t underperforming. Your data is just invisible. Fault codes are firing. Engine hours are ticking. Usage spikes are happening right now — but if your team can’t see them in real time, they can’t act on them. That’s the real problem. Not technician shortages. Not “slow seasons.” Not a lack of leads.
You Don’t Need More Data — You Just Need to See It Read More »
Imagine this: Your sales rep opens their laptop Monday morning and sees five leads — real ones.⚙️ A unit that just tripped a fault code📊 Another spiking usage ahead of schedule🔁 One that’s ripe for a trade-in They didn’t dig through spreadsheets to find them. They didn’t call five techs or wait for the customer
Get There First: The Dealers Who Win Never Chase Read More »
If you run a construction, agriculture, or trucking dealership, chances are your sales team spends more time updating CRMs than actually selling. That’s a problem. The longer your team is stuck entering data, the more opportunities you miss. The good news? There’s a better way. Equipment Lead Management by Vizalogix pulls live machine data directly
How Machine Data Drives More Sales (and Less Admin) for Dealerships Read More »
Drowning in fault codes, usage reports, and machine alerts? You’re not alone. Modern dealerships are swimming in telematics data—but still missing the most important sales and service opportunities. If you’re in construction, ag, or commercial trucking, this might sound familiar: The result? Missed deals. Unused service capacity. Frustrated teams. Let’s fix that. Introducing: Lead Value
How to Stop Chasing Dead-End Leads and Start Closing More Sales Read More »
