When a customer calls in with a machine problem, the clock starts ticking — and so do the costs.
For heavy equipment, truck, and ag dealerships, service delays can mean lost revenue, frustrated customers, and wasted technician hours. But there’s a faster way to handle it — and it starts with how you diagnose the problem and how you manage the repair from there.
Why Equipment Downtime Is So Expensive
Every minute a machine is down can lead to:
- Missed jobs and lost productivity for your customer
- Unused technician time at your dealership
- Repeat dispatches and rework if the wrong tech or part is sent
And if you’re still relying on phone calls and guesswork to figure out what’s wrong? That only makes things worse.
What Is Remote Diagnostics?
Remote diagnostics lets your service team see what the customer sees — without leaving the shop.
Using live video, photos, or chat, your advisors or techs can assess the problem before anyone rolls a truck. That means you can:
- ✅ Confirm what’s broken (or not)
- ✅ Send the right person with the right tools and parts
- ✅ Sometimes fix it remotely with simple guidance
No apps to download. No waiting around. Just faster answers.
But Seeing the Problem Is Only Half the Battle
Once you know what needs fixing, your next move matters just as much.
That’s where Technician Now steps in — connecting everything from job creation to tech dispatch to job completion in a single, streamlined workflow.
Why You Need Remote Diagnostics + Smart Dispatch
Used together, TethrIt Now and Technician Now help your team move from issue to resolution — with speed and clarity.
Here’s how it works:
- The customer shows the issue via video, photo, or chat with no app install
- The advisor confirms what’s needed — no guessing, no wasted steps
- Technician Now creates the job, auto-assigns the best tech, and tracks it start to finish
Real Benefits for Dealerships
Remote diagnostics and smart dispatch aren’t just for high-tech fleets. They’re working today for dealerships like yours to:
- Cut downtime by hours or days
Diagnose faster and dispatch smarter so machines get back to work sooner. - Reduce unnecessary dispatches
Fewer wasted trips = lower labor costs and happier, less burned-out techs. - Improve first-time fix rates
Show up with the right info, tools, and parts every time. - Deliver a better customer experience
Keep customers in the loop with visual confirmations, real-time updates, and faster fixes.
“We used to waste half a day figuring out what was wrong. Now we can see it in minutes — and assign the right tech instantly.”
— Service Manager, Midwest Equipment Dealer
Why It Matters Right Now
- Customers expect faster service
- Technicians are in short supply
- Your service department is one of your most profitable divisions
TethrIt Now + Technician Now help you respond quickly, resolve issues on the first try, and run a tighter operation — even with limited resources.
How to Get Started
The good news? You don’t have to replace your systems or train for weeks.
Both tools work alongside your DMS and shop management platforms:
- 📲 TethrIt Now: Instant video/photo/chat support — no apps
- 🛠 Technician Now: Auto-create jobs, assign techs, and track every step
- 🚀 Start seeing ROI in weeks — not months