Technician Now is an Uber-like mobile app that connects equipment users needing assistance with local dealerships and diesel service technicians.
The result is on-demand access to qualified technicians, faster repairs and improved first-time fix rates.
Technician Now is the only mobile application that connects technicians, parts and inventory, and dispatch within a single solution platform.
Eliminate the hassle of traditional scheduling methods. Instantly schedule maintenance and repairs, reduce downtime and maximize productivity. Say goodbye to waiting and hello to efficiency.
Increasing efficiency has never been easier. By seamlessly integrating Technician Now with your dealer management software platform, you can automate invoicing, better manage parts delivery, and improve inventory control by connecting customer needs with real-time availability of parts.
Tether It integrates with the leading customer service platforms and hardware. If you don’t see your platform listed, contact us and we can seamlessly integrate with your contact center solution.
Reduce costly mistakes and increase customer satisfaction by confirming the correct parts are selected before each dispatch. Enjoy peace of mind with our parts verification process.
According to ServiceMax, 84 percent of field service organizations report their technicians run into at least one avoidable delay every day leading to productivity loss, while Aberdeen Group says mobile field service solutions can increase service profitability by nearly 20 percent.
Or, more simply, here is a list of elements and issues that disappear from the desk of field service supervisors once they start using Technician Now:
What are you waiting for?
Tethr It Now hosts a variety of features to improve your agency’s multi-channel product and customer support departments
Geo-location data for optimized asset utilization and tracking
Real-time notifications for improved service response
Route optimization for cost-effective delivery and distribution
Seamless API connectivity for cross-platform data sharing
Technician Now is such a great app and service. I was able to request a knowledgeable technician who immediately arrived on-site, diagnosed my machine’s issue, and provided a detailed repair estimate, which I was able to submit for approval and pay – all on the same day, all through the app.
Technician Now User
At VizaLogix, we believe it shouldn’t be difficult or expensive to provide your field service and customer support teams with tools that empower them to solve problems quickly and efficiently.
Whether you are in the middle of improving your services operation or just thinking about starting, the VizaLogix team can help ensure you are positioned for success.
We can help you improve multi-channel product and customer support and drastically reduce Mean Time To Repair (MTTR)
Get in touch to learn more. No obligations. No strings attached. No hidden surprises.
