If you run a service department for a construction, ag, or truck dealership, you know the pressure: machines go down, techs are stretched thin, and customers want updates now.
You’re doing your best — but if your team is still relying on calls, guesswork, and old processes, you’re probably losing time (and money) where it hurts most.
This blog shows what modern, faster service actually looks like — and how dealerships like yours are making the switch.
Why Traditional Field Service Slows You Down
Even the best teams struggle when the process is disconnected:
- Customers call but don’t explain the issue clearly
- You dispatch a tech… who ends up needing a return trip
- Jobs take too long to close
- You chase updates across texts, notes, and spreadsheets
The result?
Delays, frustrated techs, unhappy customers, and missed revenue.
Step One: See the Problem Sooner
In most shops, service still starts with a phone call. But without visual context, you’re guessing.
With TethrIt Now, customers can show your team exactly what’s wrong — using live video, photos, or chat. No app needed. No wasted time.
The benefits:
- Identify easy fixes remotely
- Avoid dispatching a tech if it’s not needed
- Prep your tech with better info (and the right parts)
Step Two: Create Jobs and Assign Techs Instantly
Once you understand the issue, don’t lose momentum.
Technician Now picks up where TethrIt leaves off — creating the job automatically, assigning the right technician, and tracking the job from start to finish.
You get:
- Smarter scheduling based on tech location & skills
- Fewer repeat visits
- Real-time job visibility
And your techs? They show up ready to fix, not figure things out.
Step Three: Keep Everyone in the Loop
With connected tools, updates don’t fall through the cracks.
Service managers can see every job’s status. Customers get automatic updates. Techs can log progress and complete jobs in the field — no paperwork, no calls back to the office.
The outcome:
- Fewer “Where’s my tech?” calls
- Faster billing
- Happier customers and technicians
What Dealerships Are Seeing
✅ More jobs closed per day
✅ Higher first-time fix rates
✅ Reduced travel and dispatch costs
✅ Streamlined communication
✅ Stronger customer loyalty
One service manager told us:
“We used to guess what the issue was and send a tech. Now we see it, prep the tech, and close faster — every time.”
Want to Try It in Your Shop?
📲 Customers show you the issue
🛠️ Jobs get created and tracked automatically
🚀 Techs are assigned and moving fast
Just a smarter, connected way to run service.
👉 Book a 1-on-1 Demo